Refund & Cancellation Policy

Every new account gets 7 days of the full assistant, free, with no card and no details taken. Not a limited demo — the same product a paying customer uses. The trial is granted in chat and it ends by itself.

So by the time you pay, you already know exactly what you are buying. That is the deal we would rather offer than a refunds queue: spend a week with it, then decide.

Every paid plan is a one-time purchase for a fixed period. It does not renew. We put no mandate on your card, so we cannot charge you again even if we wanted to. There is no subscription to find, no cancel button to hunt for, and no reminder you have to set for yourself.

When the period ends, your account simply returns to the free plan and you choose whether to buy again. Nobody is ever charged for a month they forgot about.

If we ever introduce auto-renewing subscriptions, we will say so on this page and at checkout before anything recurs.

Once a purchase is made, it is final. We do not refund a period you have used, and we do not refund one you did not get round to using.

We know a flat answer can feel unfriendly, so here is the honest reasoning. A refund policy mostly protects people from two problems: buying something they have not tried, and being charged again without noticing. The free trial removes the first. No auto-renewal removes the second. Adding a refunds process on top would mean charging everybody a little more to fund it, and we would rather keep the price down.

The cost of a paid plan is also served the moment you use it — the assistant runs on paid AI models on every message — so there is no unused stock for us to put back on a shelf.

The above is about buyer's remorse. It is not about mistakes. If we took money we should not have taken, we return it, in full, without argument:

• You were charged twice for the same purchase, or charged an amount that does not match the price shown at checkout.
• The money left your account but the plan never activated on your number, and we cannot activate it.

Those are not really refunds. They are us correcting a payment that should not have gone through, and no policy overrides them.

Email support@notioo.ai from the address on the purchase, or just message the assistant from the number on the plan. Include the Razorpay payment ID if you have it. There is no form to fill in.

We answer within 2 business days. Where money is owed back under the section above, we raise it with Razorpay within 3 business days of agreeing it, and it reaches your account 5 to 7 business days later, depending on your bank. It always goes back to the original payment method — we cannot send it anywhere else.

A team plan is bought by the organisation, and only the person who bought it can raise a payment question about it. Removing someone from a team frees their seat for somebody else for the rest of the paid period — seats are yours to reassign, which is the flexibility a refund would otherwise be asked to provide.

Notioo is operated by Bennet and Bernard, H. No. 158, Ward No. 13, Campal, Panaji, Tiswadi, North Goa 403001, Goa, India.

Billing, refunds and account questions: support@notioo.ai. Privacy and data requests: privacy@notioo.ai.